TERMS AND CONDITIONS

Professional Services

These include all arrangements in connection with the funeral, assistance and advice in matters relating to the funeral, attendance and services of staff, attending to all documentation, care of the deceased and use of the Chapel of Rest, provision of motor vehicles for local collection and movement of the deceased (out of Scarborough Ryedale area will incur additional charges based on time and mileage), Out of Hours collections will incur a £50 per person fee (2 persons is usually sufficient)

Payment of account

Special Send Offs Ltd strives to operate a pricing policy in compliance with the Code of Practice of the National Society of Allied and Independent Funeral Directors, the Good Funeral Guide and the CMA.

Our price list provides clients with a full and detailed explanation of our charges as required by the Code.

In addition to our charges, disbursements must be paid to Doctors, Minister of Religion, Cemetery or Cremation fees and such like; these will be added to your invoice and discussed in detail. The pricing examples include these 3^rd party fees.

When the funeral plans are completed you will be given a verbal & written estimate of all the charges incurred by the service you have requested. Where the total estimated account is high you may be asked to make an interim payment.

We may ask for this estimate to be signed as consent that you accept the charges and will be liable for payment of the account when submitted. Please make payment before the funeral, or as agreed with the Funeral Director.

We reserve the right to add interest on all outstanding accounts at 2% per month on accounts that remain unpaid after 60 days and any legal and court costs incurred due to non-payment.

If, because of your circumstances, you have to make a claim for assistance from the Department of Work and Pensions, please note that stringent rules apply as to the amount of help available. Please talk to us, in confidence, for guidance.

Right to cancel

You have the right to cancel the ‘contract’ if you wish. This right can be exercised by sending or taking a cancellation notice to the funeral director at any time within the period of 14 days starting on the day of the arrangement. The right to cancel can be lost during the cancellation period if the service is provided in full before the 14 days elapses.

Where applicable, payment may be required to be made in respect of any services carried out, or disbursements paid, once the duties of the contract have begun and prior to the cancellation notice being received.